Your Opinion interests us

In order to make our customer service more efficient, we ask you to inform us of your evaluations through this questionnaire that we ask you to fill in all its parts. Fields marked with the symbol "*" are mandatory.


Company*

Reference person*

Phone

E-mail*


RATING

Indicate your judgment in relation to the importance and level of satisfaction on the basis of the following scale of values:

0 not at all satisfied, 1 not satisfied, 2 on average satisfied, 3 satisfied, 4 very satisfied


Customer / supplier interface

A. Ease of getting in touch with our contacts:

B. Friendliness in contacts:

C. Timeliness of responses:

D. Ability to understand the specific needs of the client:

E. Quality of administrative processes:

Commercial

F. Clarity of the commercial documentation:

G. Completeness of the range of services offered:

H. Degree of innovation and knowledge perceived in the business contact:

I. Value for money:

L. Respect of timing:

M. As we believe the clarity and completeness of our periodical information sent by e-mail:

Technique

N. Level of services offered:

O. Ease and reliability of services:

After sale

P. Customer satisfaction orientation:

Q. Effectiveness of telephone and / or email support:

R. Timeliness of the interventions:

S. Effectiveness of the interventions:


How did you get in touch with our agency?:

Would you recommend our company to another customer?:

Notes, observations, suggestions ...

For more information, or in the absence of some details, please contact us by mail: sales@klti.net


*Authorization to process personal data (read more ...)

ACCEPT

Authorization pursuant to d.lgs. n.196 art. 13 of 30 june 2003 for process personal data
(The authorization to process personal data it is mandatory to send the form)